Terms & Conditions
1. Booking and Payment
To secure your appointment at Chell's Beauty by the Sea, a booking fee is required at the time of booking. This fee will be deducted from your total treatment cost.
Your appointment will be automatically confirmed once payment is received. Please note that booking fees are non-refundable.
The remaining balance must be paid before your appointment begins. We accept cash and card payments.
If you need to cancel or reschedule, please give at least 72 hours notice to avoid losing your booking fee.
2. Cancellations and Rescheduling
Appointments may be rescheduled with more than 72 hours’ notice. In this case, your booking fee will transfer to your new date.
Each booking fee can be transferred once only. If you need to reschedule again, a new booking fee will be required to secure the appointment.
If an appointment is cancelled or if less than 72 hours’ notice is given, the booking fee will be forfeited.
Repeated last-minute cancellations may result in requiring full payment upfront for future bookings.
3. Gel Polish Guarantee
If you follow the aftercare advice provided and experience an issue with your gel polish within 72 hours of treatment, Chell's Beauty by the Sea will repair or reapply the affected nail(s) free of charge.
Issues reported between 72 hours and 1 week after treatment may qualify for a free repair or £15 off your next appointment, depending on whether aftercare advice was followed.
After 1 week from treatment, Chell's Beauty by the Sea is not responsible for any issues with gel polish and repairs will be charged at normal rates.
4. Before Your Appointment
Some treatments require a consultation form to be completed before your appointment. You'll be notified if this applies to your booking.
Please arrive on time for your appointment. Late arrivals may result in reduced treatment time to avoid impacting other clients.
It's important to inform us of any allergies, medical conditions, medications, or concerns before your treatment begins for your safety and best results.
5. Your Information
We collect and store your personal information to provide treatments, manage appointments, and communicate with you about our services.
Your data may be used for marketing purposes, such as sending appointment reminders, special offers, and beauty tips. You can opt out at any time.
We handle your information in accordance with UK data protection laws and will never share it with third parties without your consent.
6. General Terms
These terms apply to all treatments provided by Chell's Beauty by the Sea.
We reserve the right to refuse service if you arrive under the influence of alcohol or drugs, or if you display aggressive or inappropriate behaviour.
Chell's Beauty by the Sea is not responsible for any adverse reactions to treatments if you have not disclosed relevant medical information or allergies.
By booking an appointment, you confirm that you have read, understood, and agree to these terms and conditions.